Emergency Management

Through at least April 17, 2020, the maintenance team will only respond to Emergency Work Orders. Click below for additional information about what is considered of an emergency nature. Emergency requests will be completed or abated by GHA within 24 hours of notification to the maintenance staff or on-call answering service.

The following are considered to be emergency services and should be reported to GHA as soon as possible:

1. Natural gas leak or fumes;
2. Electrical problem which could result in shock or fire;
3. Structural damage to the building that may pose a threat to life, health, or safety;
4. Major plumbing leaks, sewage backup, or fresh water floor or no water to unit;
5. No electricity or power to unit (excludes outage caused by non-payment to GRU);
6. Lack of functioning toilet (if only one toilet in unit);
7. Lack of security for the unit (unable to lock doors or windows; a loose lock is not an emergency);
8. Waterlogged ceiling;
9. Smoke detectors missing or not working;
10. Broken glass where someone could be injured inside or outside of the unit or building (windows/doors);
11. Obstacle which prevents tenant’s entrance or exit from the unit or building (windows/doors) or lockouts, lost or stolen keys;
12. Refrigerator not working;
13. Range not working (surface and oven);
14. No heat if outdoors air temperature is below 45 °F;
15. Air conditioner not working if it is GHA-owned equipment and where there is a medical necessity which has been previously substantiated by a written statement from a doctor or other qualified medical source; or the A/C unit is leaking on the interior of the unit/building, causing a potential for slipping hazard or property damage. The outdoors air temperature must be above 75 °F;
16. Any condition that poses an immediate threat to life, health, safety, or property, or related to fire safety.